Drift
Customer Service & Chatbot 👁 19 viewsDrift is a chat robot platform from the pioneers of the category "conversational marketing" (conversational marketing) by launching real-time chat with website visitors. Unlike traditional form filling and waiting process, Drift tries to figure out its need by simultaneously interacting with the potential customer visiting a website, recommends the appropriate content, and directs the visitor to live interview with a direct sales representative or set a meeting via calendar. Artificial intelligence-supported chat robot prevents potential customer loss by constantly working at times where human representatives are offline. Drift is designed specifically for B2B SaaS companies and sales cycle long, enterprise sales teams engaged in high-value processes; the purpose is not only providing support, creating direct income and sales opportunity. The platform is easily included in the workflow of sales teams by offering integration with CRM systems such as HubSpot and Salesforce. It works only with a paid model and uses corporate pricing. For more general purpose, such as Tidio or Chatbase, Drift divides with direct sales-oriented positioning compared to SME-oriented chatbot tools.
⚡ Featured Features
- •Website visitor intention detection
- •Real-time sales chatbot'
- •Meeting automatic booking
Pros
- ✓Strong on sales-oriented chat streams
- ✓Integrated with marketing automation
- ✓Effective in identifying potential customer
Cons
- ✕Pricing high for small businesses
- ✕Installation requires sales process information
Drift price tracking
Prices reflect listed values on the verification date and may vary by tax, region or promotion.
