A Mental Model Based Framework of Trust
Quick summary
arXiv:2301.12569v2 Announce Type: replace Abstract: Handling trust is a core requirement of effective interaction between people and AI agents. Thus, any decision-making framework designed to work with people must be able to estimate human trust. In this paper, we propose a mental model-based framework of trust that captures multidimensional aspects of trust and can be used to infer human trust. This framework can also be used as a foundation for any trust-aware decision-making framework. Through our mental model-based framework of trust, we propose a formal framework that captures intuitions
Key takeaways
- arXiv:2301.12569v2 Announce Type: replace Abstract: Handling trust is a core requirement of effective interaction between people and AI agents.
- Thus, any decision-making framework designed to work with people must be able to estimate human trust.
- In this paper, we propose a mental model-based framework of trust that captures multidimensional aspects of trust and can be used to infer human trust.
Why it matters
“A Mental Model Based Framework of Trust” should be evaluated beyond branding and benchmark scores. Its practical importance will emerge in task accuracy, latency, unit cost, safety and integration with real workflows.
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