AI and Consumer Rights in India Working Paper
Quick summary
arXiv:2608.12863v1 Announce Type: new Abstract: As AI systems proliferate in consumer facing applications, questions about liability for AI related harms remain unresolved. This working paper examines whether India's Consumer Protection Act, 2019, adequately addresses harm caused by defective AI products and services, and whether it proportionately allocates liability across the AI value chain. The Act's broad definitions of product liability, harm, and deficiency appear technology agnostic and potentially applicable to AI related incidents including personal injury, psychological harm, biased
Key takeaways
- arXiv:2608.12863v1 Announce Type: new Abstract: As AI systems proliferate in consumer facing applications, questions about liability for AI related harms remain unresolved.
- This working paper examines whether India's Consumer Protection Act, 2019, adequately addresses harm caused by defective AI products and services, and whether it proportionately allocates liability across the AI value chain.
- The Act's broad definitions of product liability, harm, and deficiency appear technology agnostic and potentially applicable to AI related incidents including personal injury, psychological harm, biased
Why it matters
The value of this work lies as much in how it was tested as in the claim itself. Sample design, baselines, uncertainty and replication help separate a laboratory result from real-world impact.
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