Clarify, Then Focus: Statement Normalization for Conversation Analytics at Scale

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arXiv:2610.10758v1 Announce Type: cross Abstract: Enterprise conversation analytics asks many questions of millions of interactions. Each question can require reconstructing what people mean and identifying which information matters, repeating costly interpretive work across the same transcripts. We propose a simple principle: clarify the text, then focus the reader. Statement normalization transforms dialogue into short, speaker-attributed statements with source references and semantic tags. The statements make meaning more explicit; the tags support selecting evidence for a particular questi