Sohbet Botu
Software application designed to communicate with users in natural language.
Chat bot (chatbot) is a software application designed to dialogue in written or voice natural language with users. Chat bots are technologically diverse: in the simplest form, rule-based bots based on predefined keywords and decision trees give fixed responses in certain scenarios; more advanced bots work to understand what the user wants with intent recognition and natural language processing techniques. Today’s most advanced chat bots are installed on large language models (LLM) and these bots can produce fluent, binding sensitive and dynamic responses in a wide range of topics without any prior written scenarios.
Chat bots are used in many areas, ranging from automated response to frequently asked questions in their customer service, shopping assistant on e-commerce sites, personalized learning support in education without prior notice in health practices; ChatGPT’s prevalent in 2022 has provided LLM-based chat boots as general-purpose assistants in the public. A well-designed chat boat should protect the context by remembering the conversation history, when it should know that it should be transferred to the person and clarify it when the user understands wrong; therefore the chat bot design requires both technical and speaking design skills.
Chat bots are used in many areas, ranging from automated response to frequently asked questions in their customer service, shopping assistant on e-commerce sites, personalized learning support in education without prior notice in health practices; ChatGPT’s prevalent in 2022 has provided LLM-based chat boots as general-purpose assistants in the public. A well-designed chat boat should protect the context by remembering the conversation history, when it should know that it should be transferred to the person and clarify it when the user understands wrong; therefore the chat bot design requires both technical and speaking design skills.